First impression of the office was that it was clean, bright and friendly. I came with my two kids so I liked that they had a good selection of toys for my toddler to play with while he waited for his sister to have her check up. Dr. Li answered all my questions and was very good with my kids. She talked them through what to expect each step of the way and made sure to use a gentle touch so that their visit was painless and stress free for me. Then she rewarded them each with a little toy to take away for being such great patients. Highly recommend!